Privacy Policy

Elite Security Shutters (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of any personal information we collect. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

Who we are

Elite Security Shutters is a provider of roller shutters, garage doors, and security solutions in the north east of England. Our registered business address is [Insert Business Address], and you can contact us via email at [Insert Email] or by phone at [Insert Phone Number].

What information we collect

We may collect and process the following personal data:

• Your name, address, email, and phone number when you make an enquiry or request a service.
• Payment details when you make a purchase.
• Information about your property or security requirements to provide tailored recommendations.
• Technical data such as your IP address, browser type, and usage data when you visit our website (collected via cookies).

How we use your information

We process your data for the following purposes:

• To respond to your enquiries and provide quotes for our services.
• To process orders and arrange deliveries, installations, or repairs.
• To send appointment reminders or service updates.
• To improve our website experience and analyse visitor data.
• To comply with legal obligations or resolve disputes.

Legal basis for processing your data

We process your personal data under the following lawful bases:

• Contractual necessity – when processing is required to fulfil a contract, such as installing a product you have purchased.
• Legitimate interest – to improve our services and maintain customer relationships.
• Consent – when you opt-in to receive marketing communications.

How we protect your information

We take data security seriously and have measures in place to prevent unauthorised access, alteration, or disclosure of your personal information. These measures include secure data storage, encryption, and restricted access to personal data.

Who we share your data with

We only share your personal data when necessary, such as:

• With payment providers to process transactions securely.
• With delivery partners to arrange shipping or installation services.
• If required by law, with regulatory authorities or law enforcement agencies.

We do not sell or rent your personal data to third parties.

How long we keep your data

We retain personal data for as long as necessary to provide our services and comply with legal requirements. This typically means:

• Customer records are kept for up to six years after the last transaction for legal and tax purposes.
• Website visitor data collected via cookies is stored for up to 12 months.
• If you request to be removed from our marketing list, we will delete your details immediately.

Your rights under UK data protection law

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where legally permissible.
• Object to processing of your data in certain circumstances.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [Insert Email].

Cookies and tracking technologies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can adjust your cookie preferences in your browser settings.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Updates to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we recommend checking it regularly.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us.