Terms & Conditions

Welcome to Elite Security Shutters. These terms and conditions (“terms”) govern your use of our website and services. By accessing our website or purchasing our products and services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

Who we are

Elite Security Shutters is a provider of roller shutters, steel doors, insulated doors, and related security solutions in the north east of England. Our registered business address is [Insert Business Address], and you can contact us at [Insert Email] or [Insert Phone Number].

Use of our website

• The content on this website is for general information only and may be updated or changed at any time without notice.
• We make every effort to ensure the accuracy of information; however, we do not guarantee that all content is free from errors.
• You are responsible for ensuring that any products or services available through this website meet your specific requirements.
• Unauthorised use of this website, including copying content or attempting to gain unauthorised access, is strictly prohibited.

Orders and payments

• All orders are subject to availability and confirmation.
• A deposit may be required before work begins, with the remaining balance due upon completion.
• Payment must be made in full using the agreed payment method. Failure to pay may result in delays or cancellation of services.
• Prices are subject to change without notice but will not affect orders already placed and confirmed.

Installation and delivery

• We will provide an estimated installation or delivery date upon order confirmation, but these dates are not guaranteed.
• It is the customer’s responsibility to ensure access to the property for installation or delivery. Any delays caused by lack of access may result in additional charges.
• If installation is delayed due to circumstances beyond our control (e.g. weather conditions or supply chain issues), we will inform you as soon as possible and reschedule accordingly.

Cancellations and refunds

• If you wish to cancel an order before installation, you must notify us as soon as possible. Deposits may be non-refundable depending on the stage of production.
• Custom-made products cannot be refunded once manufacturing has begun.
• If a product is faulty or does not meet agreed specifications, we will assess the issue and provide a suitable resolution, such as a repair, replacement, or refund in line with consumer rights.

Warranty and repairs

• Our products come with a manufacturer’s warranty, details of which will be provided upon installation.
• Warranties do not cover damage caused by misuse, neglect, or unauthorised repairs.
• We offer repair and maintenance services, including motor changes, damaged lat repairs, and additional remote handsets. Charges may apply for repairs outside of the warranty period.

Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
• We do not accept responsibility for any loss or damage caused by factors beyond our control, such as severe weather or third-party interference.
• Our liability is limited to the cost of the product or service provided.

Privacy and data protection

• We collect and process personal data in accordance with our privacy policy, which outlines how we handle customer information.
• By using our website and services, you consent to the collection and use of your data as described in our privacy policy.

Third-party links

• Our website may contain links to third-party sites for additional information. We are not responsible for the content, security, or privacy practices of these external sites.

Changes to these terms

• We reserve the right to update or modify these terms at any time. Continued use of our website or services after changes are made constitutes acceptance of the new terms.

Contact us

If you have any questions about these terms and conditions, please contact us.